Privacy Policy

1. Introduction

Welcome to Zenix Micron ("we," "our," "us"). As a leading manufacturer and exporter of high-purity micronized calcium carbonate from Pakistan, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.zenixmicron.com or contact us for business inquiries.

We comply with applicable data protection laws including GDPR (for European customers) and local Pakistan privacy regulations. By using our website, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide to Us

• Contact Information: Name, company name, email address, phone number, country of operation
• Business Information: Industry type, product requirements, quantity needs, destination country for export
• Communication Data: Messages sent through our contact form, emails, or WhatsApp inquiries
• Quote Requests: Information related to calcium carbonate specifications, grades Z201-Z207, and volume requirements

2.2 Automatically Collected Information

• Usage Data: IP address, browser type, device information, pages visited, time spent on pages
• Cookies and Tracking Technologies: We use Google Analytics (G-BYE881B9QY) and Google Tag Manager (GTM-N9TPV6D3) to analyze website traffic
• Location Data: Approximate geographic location based on IP address

3. How We Use Your Information

We use the collected information for the following legitimate business purposes:

• Respond to Inquiries: Process and respond to your quote requests, product specification questions, and technical support needs
• Order Processing: Manage export orders, shipping documentation, and delivery coordination for calcium carbonate grades
• Customer Support: Provide technical assistance and after-sales support
• Marketing Communications: Send product updates, industry news, and promotional offers (you may opt-out anytime)
• Website Improvement: Analyze usage patterns to enhance user experience
• Legal Compliance: Comply with export regulations, customs requirements, and legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Types of cookies we use:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Google Analytics to understand visitor behavior
• Preference Cookies: Remember your theme preferences (dark/light mode)

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

5. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With shipping carriers, customs brokers, and payment processors to fulfill export orders
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have explicitly authorized us to share your information

6. Data Security

We implement appropriate technical and organizational security measures:

• SSL/TLS encryption for all data transmission
• Regular security audits
• Access controls and authentication protocols
• Employee training on data protection

7. Your Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data
• Right to Object: Opt-out of marketing communications

To exercise these rights, contact us at contact@zenixmicron.com.

8. Contact Us